Need payment help ASAP!

[Tinkerput]

I’m trying to update my payment method but it says denied. All of my info is correct and I’ve used my card for other payments, it just won’t work with public mobile. I might have to cancel my plan because I can’t update my credit card.

[Tinkerput]

Thank you, I will try all of these methods and go from there. If I have any more issues I will post here again.

[slusagm]

@Tinkerput 

it is an common system issue. 

Try again using both browser with Incognito mode as well as Public Mobile app.  

if issues persists, you can choose to wait 24 hours first and try again using browser with Incognito mode.

Or you can buy a voucher and pay if you need to resume service now.   You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket.  Then load the voucher using My Account, PM app or by calling *611