03-05-2025 06:39 PM
Lost SIM card before I fully activated account so when I get text code to number i dont get the code because I don’t have the SIM card. Prepaid is recurring payments so I figure I gotta go through my bank to stop payments
03-05-2025 06:59 PM
@Terrluc
If you dispute the charges with your CC company. You will be forced to pay your monthly payments with vouchers.
03-05-2025 06:42 PM
on the text code page, if you click Didn't receive code, is send email an option? can you receive the code that way?
if you can't, then ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-05-2025 06:41 PM
hi @Terrluc
lost it already before it is fully activated? Was the code already entered on the system?
But a new Public Mobile sim card from Koodo and Telus store or on Amazon.ca. Then ask PM support agent to update the sim card number
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
