I agree with you, @Vivian_Z1
These generous offers they 'push' out to customers should include ALL customers. If they cannot effectively campaign all customers with the promotion, they should not contact any.
Those who did NOT receive the SMS text with the promotional offer should automatically receive the benefit of the Holdiay Rewards.
I'd recommend you ask them to consider this as an example of a customer who was not contacted with this campaign.
Ask them why you were not contacted - you have a right to know why your service/account was not included in the campaign.
To contact a Customer Support Agent, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
- Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
