Need help transferring eSIM to new phone

[Bigbabygoose]

Hi @CS_Agent,

I just got a new iPhone 17 Pro and need to transfer my eSIM from my old phone. Public Mobile doesn’t support direct eSIM transfer between devices, so I downloaded the Public Mobile app on the new phone to get a new eSIM issued.

The problem: the app keeps saying I’m not connected to the internet, even though I’m clearly online over Wi-Fi (other apps and Safari work fine).

Troubleshooting I’ve already done:

•Force-quit and reinstalled the app

•Disabled iCloud Private Relay

•Disabled all VPNs and content blockers

•Set DNS to automatic on Wi-Fi

•Tried multiple different Wi-Fi networks

•Reset Network Settings on the new phone

None of it worked. Could you please issue a new eSIM manually and send me the QR code / activation details so I can set it up on the new phone? Happy to verify my account by PM.

Thanks!

[slusagm]

Try uninstall and reinstall the PM app and try again 

If the app stil does not work, ask PM to help 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@Bigbabygoose  Sounds like you downloaded the public mobile app on new phone . You should be able to log into your account on the app with new phone and rebuy eSIM and it should be free at check out if not support will give you credit for the $5 . But if your having issues you can try and ask support for assistance 

Public mobile prefers

you  use the orange chat bubble bottom right of screen . If that dosent work you can instead send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage