Need help activating with Public Mobile?

[Jeremy_M]

Hey Community,

If you have any questions or issues when activating an account with us, please reply to this topic with your question or issue, and our awesome Community members and moderators will be able to assist you.

Note: Please do not share any personal account information in your reply

Thanks,

Jeremy

[Saray_O]

Hi @rwhitley, 

I'm really sorry you're having issues with your account. It is stated in our website that all of our support is provided online. If you send me a private message with your Public Mobile phone number or SIM card number, I will be happy to assist you! 

If you're unsure how to send a private message, this post is pretty helpful 🙂 

[ShawnC13]

What was your issue?  I don't find it ironic that they have no contact number.  I researched and new they were a web based service only so I didn't expect them to have a number.  Have you messaged a MOD?  I will Tag one @Shazia_K are you able to take a look at this.  I am not sure what this members issue was.

@rwhitley  when a mod contacts you please have yoru phone number and SIM card number ready.  If it is a porting issue an account number from your old provider will help as well.

[rwhitley]

Never mind....I just disputed the credit card charge.

I was able to call my credit card company.

You guys do realize the irony in a cell phone service provider not having a contact number correct?

At least with the charge cancelled, someone will eventually call me.

[rwhitley]

My support case is

5648-2697

someone needs to call me

[ShawnC13]

@rwhitley  depending on your issue on the main screen if you scroll down under Community you will see sub-sections that will help focus what problem you are having.  Click on the appropriate area or issue you are having and once you are in there you will see a list of threads just above them there is a New Message button.  Press that and you will then start your own thread.

[rwhitley]

How do I start a new thread?

[rwhitley]

I can't login into my account.....go no email from anyone....I just reversed the credit card charge.

I can't believe a message board is supposed to be customer service.

Bye bye public mobile.....

[rwhitley]

I can't login into my account.....go no email from anyone....I just reversed the credit card charge.

I can't believe a message board is supposed to be customer service.

Bye bye public mobile.....you suck

[ShawnC13]

@rwhitley  could you please start a new thread and let us know what your issues are.  PM is not a fraudulent company.  If you can tell us what you are experieincing we maybe able to get the help you require

[rwhitley]

help me please

[rwhitley]

Fraudulent company....send to emails.....credit card charged, can login, can't turn off autopay, can't get anyone to respond.

Complete fraud....small claims court here we come....I'm doucmenting everything..

[mezwestrope]

Now I have data in the U.S. but no talk or text. Still can't log into self serve. Had to add talk and text to my koodo number. Not a happy camper.

[u-usama]

Hello @Shazia_K,

Just wondering if you had a chance to look at my porting issue please.

[Shazia_K]

Hello @mezwestrope, 

Welcome to Public Mobile, 

Sorry to hear about the activation issues, can you try and create your self-serve account here https://selfserve.publicmobile.ca/self-registration/ if it doesn't work please let me know. 

Thanks,

Shazia

[Rockdaddy22]

You probably will. I'd send a private message if the issue persists.

[mezwestrope]

I tried the phone in the morning and it had sorted itself out. I spoke too soon about logging in though. That's not working yet. I guess I need help from a moderator for that.

[Rockdaddy22]

Do you mind me asking how you solved your issue?

[mezwestrope]

Success! Everything works. 

[Rockdaddy22]

Unfortunately both of you will have to wait until the morning. A mod should be in around 9am. I'll tag @Shazia_K for you guys.

[MarquesF1616]

Hi all. I have received my SIM card and I am trying to set up my account. I have received the following error message when I type in my cell number "The phone number entered is invalid or you may have created a profile already....". I am currently with Tells and have not used or registered for PM before. Can someone help me sort this out?

[mezwestrope]

I registered my sim, picked a phone number (which I didn't bother to write down since I figured my phone would be working momentarily), paid for my plan and received the "Your Public Mobile Activation Details" email.   I can't access self serve.  I'm getting the usual error messages that countless others have. (Sorry, your login attempt failed. Please try again.)  Then it can't find my email address.

My phone shows that it is on the Public Mobile network but when I try to make a call it tells me "Talk is not included in your plan". 

[Mary_M]

Hey @rwhitley,

Thank you for reaching out to us.

Sorry to hear that you've come across a few hiccups activating, but no fear - I'm here to help !

I was able to find your account, and it looks like your plan didn't activate properly.. It's now active, all you have to do is reboot your phone, create your self-serve account (here) and enjoy 🙂 

Have a nice weekend,

Mary

[rwhitley]

I went through all the activation steps and got both a confrimation and an error message on the same page

I can't login into an account, and if I try to re-activate the sim it says its invalid.

[Rockdaddy22]

Awesome, thanks for the update 🙂

[natedoc]

Thanks for the offer Mary, email support has gotten her account straightened away and also fixed the referral reward too! All's well now - enjoying the service!

[Rockdaddy22]

He got the activation done but lost a referral I believe.

[Mary_M]

Hey @natedoc,

Thank you for reaching out to us!

Sorry to hear that your wife experienced a failed activation, and we would be more than happy to help. If you still require assistance, can you please provide me with the SIM card number you tried activating via private message?

Best regards,

Mary

[Rockdaddy22]

Sounds good

[natedoc]

Yeah I replied to that email mentioning that so we'll see if somebody pops it in, otherwise I'll get a mod to do it here if not.

[Rockdaddy22]

Glad support was able to help. I'd send them another email detailing your referral issue.