@Sekiro wrote:
Edit: I appreciate all the prompt replies I'm getting from the community here but it appears that I'm leaving details out and it is getting REALLY confusing. So here is my 2nd attempt at this lol.
Summary: Activated 2 lines for my parents on March 21, 2019, both lines had auto-pay enabled during activation process using my credit card. Mother's line was referred by a friend and referred Father's account. Then Father's account referred a friend of mine yesterday.
What my Mother's account is showing:
Available Funds: $50.00
My Rewards: Nothing.
Payment History:
| Mar 22, 2019 | $25 Referral Credit/Crédit de recommandation de 25 $ | $25.00 | | $50.00 |
| Mar 22, 2019 | $25 Referral Credit/Crédit de recommandation de 25 $ | $25.00 | | $25.00 |
| Mar 21, 2019 | 1GB at 3G Speed/ 1Go à la vitesse 3G | | $15.00 | $0.00 |
| Mar 21, 2019 | 30-day plan/Forfait de 30 jours | | $10.00 | $15.00 |
| Mar 21, 2019 | Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit | $25.00 | | $25.00 |
Question: She should be getting $2 auto-pay reward and $1 refer-a-friend reward right?
What my Father's account is showing:
Available Funds: $29.00
My Rewards
- Community Reward $0
- Refer-a-Friend Reward ($1)
Payment History:
| Mar 22, 2019 | $25 Referral Credit/Crédit de recommandation de 25 $ | $25.00 | | $29.00 |
| Mar 21, 2019 | AutoPay Reward | $2.00 | | $4.00 |
| Mar 21, 2019 | AutoPay Reward | $2.00 | | $2.00 |
| Mar 21, 2019 | 1GB at 3G Speed/ 1Go à la vitesse 3G | | $15.00 | $0.00 |
| Mar 21, 2019 | 30-day plan/Forfait de 30 jours | | $10.00 | $15.00 |
| Mar 21, 2019 | Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit | $25.00 | | $25.00 |
Question: The $2 auto-pay reward showing up twice is a gltich but where is the $25 credit from my friend?
Your mother's account received $25 as a referee + $25 for referrer for your father's account.
You mother's account is missing $2 autopay credit.
Your father's account got extra $2 autopay credit. But missing a $25 credit as a referrer of your friend yesterday. Wait 72 hours for the $25 referral credit if your friend activate his plan online. If your friend activate in-store, your father will not get the one time credit. But he will get $1 credit every 30 days.
Send a private message to moderator to sort out the credits in these two accounts.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
While you are waiting for moderator, login to both accounts to verify the referral list on each account.
1. Login to your self-serve account
2. Click on the "My Rewards" link on the overview page.
3. Click on the solid black triangle on the left of "Total Rewards earned" 2 times to show the list of referrals of your friends' phone number. From this list, you will know which referral is missing.
Your mother's referral list should have your father's phone number.
Your father's referral list should have your friend's phone number.
