08-16-2019 06:02 PM - edited 01-05-2022 08:35 AM
I’ve messaged the moderators 5 times in the past 2 days and nothing.
How on earth do you reach them?? My plan wouldn’t activate and then finally did but now I can’t make or receive calls and have no data!
(Yes I’ve tried all the tricks)
This is terrible!!!!!!!!! Why pay for a phone plane hen we can’t use it!!!!
08-16-2019 06:16 PM
@Kaitee wrote:I have tried everything you said except add money as I need to go get a voucher to do so.
I’ll go this evening and get a 5$ one and see if that does it.
If you're alright to spend a few cents more than you could also buy a voucher online from recharge.com or ding.com.
08-16-2019 06:15 PM
I have tried everything you said except add money as I need to go get a voucher to do so.
I’ll go this evening and get a 5$ one and see if that does it.
08-16-2019 06:11 PM
@Kaitee wrote:I added money on Thursday to my account and it wouldn’t reactivate until this morning but now it says I can’t receive or make calls.
I have Canada wide calling and text and haven’t used any data as it’s a new month so. It’s soooo frustrating!!
Again...what tricks did you try? Did you try one or the other or both of the two I posted earlier?
08-16-2019 06:09 PM
I added money on Thursday to my account and it wouldn’t reactivate until this morning but now it says I can’t receive or make calls.
I have Canada wide calling and text and haven’t used any data as it’s a new month so. It’s soooo frustrating!!
08-16-2019 06:08 PM - edited 08-16-2019 06:09 PM
@Kaitee @Sending multiple messages doesn't help nor speed things up.
I started a thead where people can state their moderator wait times. Post your initial messages sent time there if you like.
08-16-2019 06:06 PM
@Kaitee wrote:I’ve messaged the moderators 5 times in the past 2 days and nothing.
How on earth do you reach them?? My plan wouldn’t activate and then finally did but now I can’t make or receive calls and have no data!
(Yes I’ve tried all the tricks)
This is terrible!!!!!!!!! Why pay for a phone plane hen we can’t use it!!!!
So what all tricks have you tried?
Try these...
Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.
2. Manually add $1 into your account and restart the phone.
08-16-2019 06:04 PM - edited 08-16-2019 06:05 PM
It takes aproximately 48-72 hours to receive a reply from a moderator. Sending multiple messages within 24 hours is not going to elicit a faster response. You must be patient for a reply.
What plan are you on? If you log into your account, what plan does it show? Did you use up all your talk and data minutes?