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NEED HELP CANCELLING PLEASE

tiwanagt87
Great Neighbour / Super Voisin

I am unable to submit a ticket online to cancel my account, I have bought a phone plan + prepaid sim card. I have not yet activated it as I am getting a cheaper plan elsewhere. I want help cancelling so I don't get charged for something I'm not using

2 REPLIES 2


@tiwanagt87 wrote:

I am unable to submit a ticket online to cancel my account, I have bought a phone plan + prepaid sim card. I have not yet activated it as I am getting a cheaper plan elsewhere. I want help cancelling so I don't get charged for something I'm not using


A refund is highly unlikely. Companies do not have give a refunds for customers who simply change their minds.  The specific Public Mobile policies about this actually state that there will be no refunds. 

hairbag1
Mayor / Maire

@tiwanagt87 

here's a link for you to dm Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

you can ask to have payment card info scrubbed, just not sure if they'll grant you a refund...but you can ask.

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