My plan is not working
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-21-2022 11:54 AM
Had issue with stopped payment after being billed as koodo. thought i rectified the problem and now my texting and phone aren't working.
Thanks
- Labels:
-
My Account
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-21-2022 12:34 PM
Please keep us updated on how this gets resolved as a buddy had a similar headache (I used his referral code when I came back)
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-21-2022 12:01 PM
You're going to need to buy vouchers and contact the support people to make the payments. This is not your fault though. Do not let them penalize you for a long period of time like they would on a normal chargeback. Ask to be escalated if they give you the hassle.
When you get through this short term hassle then it should be back to normal. Don't let them push you around. This is not your fault.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-21-2022 11:59 AM - edited 04-21-2022 12:00 PM
@reklaw it was an issue supposed to have fixed by PM earlier :
[Resolved] Statement Indicates Koodo - Community (publicmobile.ca)
You might need to use voucher to get the account unsuspended first. But please open a ticket with PM Support and work with them on a solution:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there