On May 25, I completed the procedure to port four telephone numbers over from Zoomer Wireless to Public Mobile. I called Zoomer on May 27th to let them know that the numbers were being ported out and find out what the total of my final bill would be with them.
By May 27, the phones (my kids') with the new sim cards inserted, were all displaying that they were connected to the Public Mobile network. The phones were working, the kids could call me and their friends, and everything seemed to be in order.
Three weeks later (today), I received an invoice from Zoomer Wireless for an amount higher than I had been quoted. When I called Zoomer to find out why, they told me that I still had four active accounts with them. I explained that was not possible, as the phones were now ported to Public Mobile. The service rep told me that they had told Public Mobile when the ports were initially attempted that they were unsuccessful.
I had no way of knowing this. The phones' displays showed PUBLIC MOBILE. Phone calls are made, and text are sent and received. It is not a leap of faith to assume that meant the ports were successful!
I have ported phone numbers from other companies several times over the past 17 years, and this is the first time I have had a phone be a not go through with the port and a) the company not tell me, and, b) the phone stil be active on the old network yet be connected to the new network, display its name, use the new sim card, and be a regular active phone.
This is an extremely frustrating and expensive lesson for Public Mobile to teach me.
