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My number has been duplicated?!

Rahman
Great Neighbour / Super Voisin

My wife has been receiving calls and texts and FaceTime calls from my phone number and I didn’t send them

 

I called Apple support and they said to confirm my number has not been duplicated by my service provider.

2 REPLIES 2

hTideGnow
Mayor / Maire

HI @Rahman  did the person said how she got the number?

maybe she just got a wrong number and call?  It does not necessary means your number got duplicated.  Also, there are spammers using programs to make random calls and text

but if you like, you can ask PM support to double check.  Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage