06-04-2020 05:20 PM - edited 01-05-2022 11:01 AM
My Iphone 5s is supported, but when I put the new Triple Punch Sim card, bought online through Public Mobile, I get this message:
" The sim card that you currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iphone. Please insert another SIM card from a supported carrier or request that this iphone be unlocked by your carrier."
When I bought the Iphone, it was NEW in a sealed box even though it's an older phone ..listed as "Apple iPhone 5S 16GB Space Gray LTE Cellular Bell IPHONE 5S 16GB GRY)" I assumed it once belonged to a Bell store and their over stock got sold to other sellers. The seller, I bought it from, assured me it was unlocked, but I did contact Bell to confirm and they took the IMEI number etc and after checking, they told me it was already unlocked and must be a problem with the sim card itself and I must have received a faulty sim card. What to believe?? Would it be a sim card problem? When I was first activating it, I had to do it over a few times because when I wrote down the sim card numbers it would say invalid, although I worte the numbers down correctly. I waited until the next day and tried again and it worked and was activated.
Solved! Go to Solution.
06-12-2020 02:55 PM - edited 06-12-2020 02:58 PM
@Tucana wrote:Just to follow up...After many attempts phoning Bell who had promised to unlock my phone and didn't, I received a message from their Prevention Assistance Team that does the unlocking. So, they told me I required a Bell sim card in my phone and then Customer Care will be able to unlock it. Sheesh! So, I bought and inserted a Bell sim card and phoned Customer Care who promised me he'd make it a "priority" and I would get unlocking instructions in my email in the next 4 hours...and same old story, it never happpened. After complaining that I never received the e-mail, yet again, they told me, because it was Friday and due to the weekend, it would not come in until Monday. So frustrated, and on that Sunday, I phoned again, not expecting anything would come of it. But, I had a sympathetic person to talk to, who said she would send me the unlocking instructions right away and to stay on the phone and tell her if I received the e-mail. And Lo and Behold!, I did receive the e-mail! and now my phone is, hallelujah!!, unlocked! What a fiasco working with Bell.
So happy to be with Public Mobile who's $15 plan is so much better than the $45.00 I had with Bell. And the only reason it was $45.00, was because I had a very old cell phone...as soon as you upgrade the Plans jump in price by quite abit.
Some one is pulling your chain! Any iPhone we have owned has been second hand. If it was a Bell Phone I unlocked it using the chat option on the Bell website. Sometimes I unlocked before I bought it just to make sure I was dealing with a somewhat honest seller....and SIM in or out I don’t know and was never asked to insert one. You give them the imei and they verify it was sold by them and then their two step and awkward process is to pass the request to someone else to submit the unlock to Apple. They then email you. I have never given them my real name and only give out my generic email address. If they ask why are you unlocking I say I want to use in USA or Europe and that my son in-law gave me his hand me down. And legally they have to unlock it anyways. But as we have all read Bell can be a bit stupid and unrealistic at times. You then reboot the phone and that causes the phone to check in with Apple and the unlock will be completed. I have never been asked by any carrier to insert a SIM. And was the sim that you inserted registered to their service....if not.....what was the point? Now I admit sometimes setting up a phone.....the phone will ask for a sim to be inserted.....and when that happens I have a collection of used unregistered sims that I use to finish the process. Chat hereThen click the chat pop up towards bottom right of screen.
Nice to hear you are unlocked. Maybe you were dealing with some one that was stressed working from home.
06-12-2020 09:58 AM
Just to follow up...After many attempts phoning Bell who had promised to unlock my phone and didn't, I received a message from their Prevention Assistance Team that does the unlocking. So, they told me I required a Bell sim card in my phone and then Customer Care will be able to unlock it. Sheesh! So, I bought and inserted a Bell sim card and phoned Customer Care who promised me he'd make it a "priority" and I would get unlocking instructions in my email in the next 4 hours...and same old story, it never happpened. After complaining that I never received the e-mail, yet again, they told me, because it was Friday and due to the weekend, it would not come in until Monday. So frustrated, and on that Sunday, I phoned again, not expecting anything would come of it. But, I had a sympathetic person to talk to, who said she would send me the unlocking instructions right away and to stay on the phone and tell her if I received the e-mail. And Lo and Behold!, I did receive the e-mail! and now my phone is, hallelujah!!, unlocked! What a fiasco working with Bell.
So happy to be with Public Mobile who's $15 plan is so much better than the $45.00 I had with Bell. And the only reason it was $45.00, was because I had a very old cell phone...as soon as you upgrade the Plans jump in price by quite abit.
06-05-2020 09:47 AM
@Tucana call Bell and ask them to unlock it for you. Stay safe.
06-05-2020 09:45 AM
I was told that their is a cellular Bell Flex Lock on my phone that has to be unlocked first. What does that mean? Bell lead me to Apple that couldn't help me.
06-05-2020 05:19 AM
Yes I did.
06-04-2020 10:49 PM
@Tucana wrote:I did contct Bell to unlock my phone and went through the process and they were supposed to send me an e-mail with instructionson how to unlock it, but I never received it, so I phoned today and they said my phone was already unlocked.
Reboot your phone. Did you give them the IMEI number from the box, sim tray, or from settings?
06-04-2020 10:48 PM - edited 06-04-2020 11:28 PM
@kselmak wrote:You can also contact apple to have it unlocked
Do youl have tab on it?
NO. You cannot contact Apple. Apple sells unlocked phones and always has. You have to go back to the carrier that originally sold it and ask them for a free unlock. I do it over the chat option. So it won’t be Telus or Koodo. Likely Bell, Rogers, Fido or a discount carrier.
06-04-2020 07:27 PM
@Tucana wrote:I did contct Bell to unlock my phone and went through the process and they were supposed to send me an e-mail with instructionson how to unlock it, but I never received it, so I phoned today and they said my phone was already unlocked.
@Tucana You don't have to do anything on your device to get it unlocked. Bell needs to send the request to the Apple servers along with the devices IMEI and it will automatically get unlocked. There's nothing to do from your end.
06-04-2020 06:25 PM
Yes I will do that.
06-04-2020 05:56 PM
@Tucana , I would agree with the numerous assertions that the phone is locked. If you have another unlocked phone, perhaps you can try the SIM and convince yourself there is nothing wrong with it.
06-04-2020 05:48 PM
@Tucana if you are still getting that message, it isn't unlocked. Call them again and insist that they unluck it. Stay safe.
06-04-2020 05:46 PM
I did contct Bell to unlock my phone and went through the process and they were supposed to send me an e-mail with instructionson how to unlock it, but I never received it, so I phoned today and they said my phone was already unlocked.
06-04-2020 05:40 PM
Your description says it is a Bell iPhone. Call either bell or Apple to have it unlocked. It's free. Your PM sim will work fine when you are done.
06-04-2020 05:31 PM
@Tucana try an update your iPhone to the latest software update
06-04-2020 05:27 PM - edited 06-04-2020 05:32 PM
@Tucanayou can contact customer support here:
https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator
Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST
06-04-2020 05:27 PM
You can also contact apple to have it unlocked
Do youl have tab on it?
06-04-2020 05:25 PM
@Tucana Your iPhone is locked. You need to call your previous provider give them your IMEI and ask them to unlock it.