My family has 2 accounts and want to swap numbers

[dearmusic903]

Yes, I know I can change almost everything about my personal information for my account, but I am just wondering if there is a way to swap numbers between 2 accounts without any of them loosing their promotional plan?

For example account A has number 647 123 1234

Account B has 647 222 2222

I want A to have 647 222 2222 and B to have 647 123 1234

The reason is that we accidentally mixed the two account up and we don't want to remember eachother's 4 digit PIN number, and that PIN number can't be changed.

[computergeek541]

If I were the customer, I wouldn't try this.  I don't see any reason for it and I think it's asking for trouble.  It would be far easier just to change/reset the PIN on each account, and then you can just change the name on each account.  And if the account is a family member's, that's usually even less of reason to try to do this. 

[Rockdaddy22]

I see, I guess I've never needed it. I've added vouchers via 611 and didn't need a pin.

[Watoko]

@dearmusic903 @Rockdaddy22 It's for managing your account using *611 (adding add-ons, making mayments, viewing usage, etc.).

[Rockdaddy22]

Lol 🙂

[dearmusic903]

@Rockdaddy22

Not sure, but sounds important...

[Rockdaddy22]

What do you need the pin for, I don't know mine

[dearmusic903]

@Chaos_Scorpio

If I swap, then it's true that we dont need to remember eachother's PIN, but he will have my number and I will have his number, which we like our original number more.

Problem is with the 4 digit pin that we need to remember.

[Rockdaddy22]

I've never known my pin, hasn't been a problem.

[Chaos_Scorpio]

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@dearmusic903wrote:

We like our ported numbers...

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not get new ones,

physically take the sim out of phone A, put it into B... take B sim and put into A.

The phone number is tied to the SIM CARD, not the phone. 

[kav2001c]

hummus had right solution, change PINs is far easier

In general Public does not support number swapping (no carriers do today, Bell was the last where it was possible)

[dearmusic903]

@hummuschips

Is the pin reset process automated? Cause seeing all the mods are super busy right now, this request will take a few thousand years to get to them...

@Chaos_Scorpio

We like our ported numbers...

[Chaos_Scorpio]

Swap sim cards

[hummuschips · Accepted solution]

If you want to change the PIN you can click on Get Help -> Contact Us Below -> Contact Us -> select "my account" and click next -> select "passwords" and click next -> "I need to reset my pin"

otherwise you'll have to private message a mod and see if they can do the swap for you.