@ColinTeichrob - you want to close your account and not keep the number, or do you want to port the phone number over to another provider?
An account in nonpay/suspended status for over 90 days or porting out to another provider closes your account here with Public Mobile.
If yo just want to stop paying and suspend for over 90 days to close your account call 611 from the device to remove autopay if a card is registered.
If you have enough funds to renew again then you can list your phone into lost /stolen status to go into suspended status..you do this through your self serve account.
Do you have access to your self serve account with the old email ? As long as you know the password..which sounds like you may have tried if you got locked out.
Since only CSA can change your email to your self serve account maybe get that sorted out first.
Two ways to contact CSA:
1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
OR
2- Private message CSA here (slower method) by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
