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My e sim is stuck on SOS

Gg2002
Good Citizen / Bon Citoyen

Had public mobile e sim for a while I installed holafly e sim for a vacation and didn’t turn my public mobile e sim off now my public mobile e sim is showing SOS. Please help urgently, I’ve tried resetting network settings, restarting phone but nothing is happening at all  

3 REPLIES 3

softech
Oracle
Oracle

@Gg2002 delete the holafly esim.  Go to the VPN screen and delete the VPN profile, if any 

Then Reboot that phone, go back and make sure PM sim is the only one there and enabled or 'Turn on this line' is on and PM sim is set as enabled.

Last, Reset Network Settings on the phone 

BKNS27
Mayor / Maire

@Gg2002 

Delete the halofly eSIM then reboot your phone by powering off then back on.

hairbag1
Mayor / Maire

@Gg2002

what make / model is your cell ? Your Public Mobile e-sim is set to Primary in settings...right ?

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