My data does not work

[davoudyc]

I joined public mobile two weeks ago and when I try to use my data it says "No Service"; I am paying for this plan.

[srlawren]

Thanks for the updated info, @imm1304!

[imm1304]

@srlawren, 

Slight change in the factory reset approach has emerged from user feedback over the recent weeks.

A "Network reset" seems to solve the problem for majority of people. 

This can be done by going to Settings >> General >> Backup & Reset >> Network reset

[imm1304]

Hi @Jolkabace!

If the data was working for the firs month or two, then it could simply be that your daughter used up all the data included in the plan.  If this is the case, data should be back on when your plan renews.  Take a look at the data usage in phone setting to figure out what uses up most of the data on your phone and you can plan better for future.  

You can easily check this in your account at https://selfserve.publicmobile.ca

After signing in, look on the Overview page and your data add-on should be listed.  If you don't see any data add-on equal to the data inlcuded in your plan, then it means all data is used up.  

[Jolkabace]

no... I was with PM for 3 months now... my payment is coming up on July 27. 

I signed up with you April 28. If my daughter used all data so the data will start working only from July 28?

[srlawren]

@Jolkabace have you just recently moved to Public Mobile from another provider?  If so, you may need to factory-reset your phone in order to get the data flowing.  This is a known issue with a number of LG models, when moving from one carrier to another.  I don't personally know if the Power is one of those models, but most of the G-series definitely is.  @imm1304 any thoughts?

[Jolkabace]

I followed all steps still does not work.... Please help solve it. I had no data  working for a month... and I am getting frustrated here....

Please email me at j*********@gmail.com 

Thanks

[Jolkabace]

I configure my LG Power according to your specifications. My data still does not work.

[Cyber · Accepted solution]

@davoudyc,

You need to enable Mobile Data and configure your APN to be able to send pictures (MMS) and navigate on internet (DATA)

Do you have an iPhone or Android phone ?

Android APN step-by-step configuration :

Step 1

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Click here for Android APN Screen Shot

Step 2

You will need to input the following information :

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun

Step 3

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.