My account is blocked

[Alanro]

Hi

[NDesai]

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 @Anonymouswrote:

@NDesai: Is the password reset function working now?

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Sometimes it works and sometimes it doesn't. I just tried it right now, and it didn't work 😞

[ShawnC13]

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@Alanro wrote:

I was trying to get access to my account  my password did no work, then I tried to reset my password and a message said contact your customer service

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To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[Alanro]

I was trying to get access to my account  my password did no work, then I tried to reset my password and a message said contact your customer service

[Alanro]

How can send a message to he moderaor so I can get access o my account again

[Anonymous]

Wow. Very few things can be said using just one word but you managed to do it.

Maybe a little more description of what all you mean by blocked would allow people to help you.

@NDesai: Is the password reset function working now?

[NDesai]

@Alanro Try resetting your password again after a bit. Or send a private message to the Moderator_Team with your account info and they will reset from their end.