My Account

[Sos007]

I need to retrieve my PUK code to open my phone

[Dunkman]

@Sos007 

Customer service agent will be able to help with that request.  You will need to submit a ticket and wait a few hours for response. 

Please open a ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/ 

(Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

[Up2NoGood]

Are you being asked for the SIM PUK or a SIM Network PUK? If it is the SIM PUK then you will need to create a ticket with Public Mobile to get the PUK https://expert-messaging.publicmobile.ca/guest/chat/ Alternatively you could also just get another SIM card or ESIM.

If you have a fairly old phone and you are being asked for a SIM Network PUK it could mean that your phone is locked to a specific carrier. If that is the case you would need to call the carrier that your phone is locked with and let them know that you would like to get it unlocked.

[Sos007]

I unlock my SIM card, as guessing the PUK code too many times has got my SIM locked