My Account Activation

[Ang_kho]

When I had set up my SIM activation last year, I was having trouble setting up the online account with the new Ever ID roll out.  So I have not had an online account for the past year - now I am trying to set it up and it's making me activate a new sim and choose a new subscription with a new phone number.  I already have the service and a plan, I just want to be able to login to my account.  I'm unable to submit a ticket as it asks me to login and I don't want Public Mobile to charge me twice bc I did pick a new plan.  Please I need some help.  thanks

[Ang_kho]

nvm i found the info and waiting for a reply. thanks

[Ang_kho]

yes the account is still active, but i'm worried i accidentally activated another line bc the online account made me go through the activation process i never completed last year.  I see 2 pending charges on my credit card currently.  

[Ang_kho]

i'm trying to send a message, but it's asking who i'm trying to send it too.  I dont have the names of any support agents.

[BKNS27]

@Ang_kho 

If you are still paying for your service with AutoPay. Your account is still active and you can contact a CS_Agent to help you login to your account at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

If you stopped/disabled for longer than 90 days. Your account will be closed, SIM will not work anymore and you lost your number.

To check the status of your account. Call 1-855-4PUBLIC.

[hTideGnow]

hi @Ang_kho support agent can help to assign your My Account to your login email.  Please submit ticket by message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437