a week ago
I am replacing (2phones) Galaxy A10e & Motoe5Play phones (3G)
With 2 new samsung A17 5G phones.
May I use the current sim cards I have to the new phones? & are phones Ok for the 5G change?
4 hours ago - last edited 4 hours ago
It depends on the plan you are currently on. If you plan is a 5G plan, your phone will automatically switch to 5G. But if you are on a 4G plan, even if you have a 5G phone. The phone will stay at 4G.
So check which plan you are currently on. If you are paying for a 5G plan then you phone will automatically switch to 5G…at no extra cost.
Your existing SIM can be use on your new Samsung A17 so depending on your current plan. Your phone will switch to that plan whether it is a 4G or 5G plan.
If you are paying for a 4G plan, your phone will stay on 4G on your 5G phone…It is up to you what plan you want be on.
It is like putting regular gas in your car that uses regular gas. You can put premium gas into your car that recommends regular but it will not optimized the potential of the engine.
4 hours ago
if you are referring to the $5 Legacy network charge, as long as you have a phone compatible with PM's VoLTE network, the $5 charge will be dropped after a month. You can stay with your current 4G speed plan and there is NO NEED to upgrade to the 5G speed plan
Just to confirm, what new phone you got? did you check if it is VoLTE compatible? Please check using the IMEI checker here:
https://www.publicmobile.ca/get-help/articles/volte
5 hours ago
Once, we have the new 5G phone, looking for help in understanding the Plan cost (increase) May we choose to move 5GB of data and stay at 4G speed. (so our cost will remain close to current rate) ? Or the plan we choose must be from the 5G list - which basically is increasing (a minimum) $10/month.
a week ago
@GlenMH you can keep using the same sim card and it will work on the 5G network with issue. The sim card is to used to access the service, it is the phone that handles the 5G