Mate, I made the move from Rogers and as much I know that PM still has to work out the kinks in their service model.... I'm not going back.
I've heard many people sharing that they want a number to call, or a storefront to visit - but to be honest, after dealing with Rogers so many times over the years.... I prefer being able to shoot in a message and have my request handled, rather than spending hours on the phone or in store waiting.
It's a preference thing - but I believe that once PM gets this service model worked out, it's really going to catch on. Also, this is cell phone service - it should just work. And in the case of a major outage, well PM should be communicating with all customers quickly so there is no reason to call.
To be clear though - the full service model will always be needed.....
Man, it get's my blood pressure running just thinking about the amount of life energy wasted on the phone trying to fix things that should have never broken in the first place....
