Money Disapeared

[v6049993030]

My Money in my Account keeps showing as Zero. I have PM @Shazia_K, @Mary_M, @Saray_O. Please tell me what is going on. I need my Service Back ASAP

[v6049993030]

@Shazia_k , @Mary_M , Haven't been able to Help me via PM  even after showing them screen shots.   My old plan was the $120 one with 6GB of Data. I scheduled  a Plan change to the new $120 plan with 12GB of Data as of October 27 2016.  The Plan change went through fine but my $6 in my account Disapeared .  it showed my Balance as Zero, so I added a $60 voucher hoping it would bring back my $6 for a total for  $66 but after adding that it still shows my Balance as Zero & I am afraid to add $54 more because I know it's still going to show as zero.  But @shazia_k, @Mary_M keep saying  I have $66 even after I sent them the screen shots. I am going to Post my screen shots here to see if I can get some help.  I tried to hide most of my Personal info.

[v6049993030]

^Please Have a look at the Screen Shot I sent you via PM. It shows as my Balance as Zero. I want to be on the 12GB new promo plan.

[Shazia_K]

Hey @v6049993030, 

I'm sorry to hear about this, 

I see that currently, you have a balance of $66 what plan were you trying to activate? 

Thanks,

Shazia

[Pier]

@v604999303

Be patience..... as you have already tagged the moderators, you'll get an answer shortly.