07-13-2020 11:07 AM - edited 01-05-2022 12:04 PM
Hello,
I recently signed up with public mobile and want to port my old number with Telus. I have a small business, and currently no one can call me! I asked last Wednesday for a moderator to contact me, and nothing yet, so I submitted yet another ticket.
this is a very urgent matter, but i am frustrated that I cant get it dealt with. Do they normally take way over 48 hours to get back to you?
07-13-2020 12:41 PM - edited 07-13-2020 12:42 PM
@Rcrook wrote:Hello,
I recently signed up with public mobile and want to port my old number with Telus. I have a small business, and currently no one can call me! I asked last Wednesday for a moderator to contact me, and nothing yet, so I submitted yet another ticket.
this is a very urgent matter, but i am frustrated that I cant get it dealt with. Do they normally take way over 48 hours to get back to you?
Be sure to note the best practices below to ensure a smooth process:
To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator. Include your Telus account number, name on the Telus account and Telus phone number.
Keep checking the mailbox icon for their response.
07-13-2020 11:18 AM
@Rcrook Did you submit a ticket through chat bot SIMON, or did you send a message to mods directly here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437?
07-13-2020 11:18 AM
@Rcrook if you haven't heard back from them over 48 hours later. Send them another port request. Type "Port Request " and follow the prompts to get to one. Give them the name on the account, the number to port and the Telus account number. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
Welcome to PM .
07-13-2020 11:10 AM
@Rcrook wrote:Hello,
I recently signed up with public mobile and want to port my old number with Telus. I have a small business, and currently no one can call me! I asked last Wednesday for a moderator to contact me, and nothing yet, so I submitted yet another ticket.
this is a very urgent matter, but i am frustrated that I cant get it dealt with. Do they normally take way over 48 hours to get back to you?
They won't be calling you. Check the little envelope icon on top right side of the page ...that's where you'll get their response. Anything there now ?