03-08-2021 05:59 PM - edited 01-06-2022 02:16 AM
Hello, I recently purchased a Sony Xperia XZ1 and am having problems getting the mobile data to work. Any help would be appreciated. I have tried putting the settings to what my boyfriend has on his Sony phone, but it does not seem to work.
Thank you
03-09-2021 12:30 AM
@HALIMACS : It's basically networking. For me, here, it's partly memorization and partly pattern recognition. I glance at a screenshot and something out of the ordinary jumps out. Or nothing. 6 1/2 hours later...crickets.
03-09-2021 12:01 AM
@Anonymous wrote:
@HALIMACS wrote:
Also, please post APN settings for @Anonymous to consider.
Hey maybe by the time they do I won't be sitting here. That's why I say we. ie. the regulars. 🙂
I get it, @Anonymous The reason I cited you is to recognize it being a good suggestion on your part, and to be brutally honest, APN settings are quite foreign to me. 🤔
03-08-2021 08:19 PM - edited 03-08-2021 08:19 PM
Ensure Data is enabled.@HALIMACS covered that one. 😉
Try going into airplane mode for a few minutes, then going back to regular mode.
03-08-2021 07:36 PM
@valleygirl103 wrote:Hello, I recently purchased a Sony Xperia XZ1 and am having problems getting the mobile data to work. Any help would be appreciated. I have tried putting the settings to what my boyfriend has on his Sony phone, but it does not seem to work.
Thank you
Hi @valleygirl103 here's what is suggested on a Sony support article
If there is no mobile data connection, try the following:
I hope this helps
RosieR
03-08-2021 06:11 PM
@HALIMACS wrote:
Also, please post APN settings for @Anonymous to consider.
Hey maybe by the time they do I won't be sitting here. That's why I say we. ie. the regulars. 🙂
03-08-2021 06:08 PM
Mobile data toggled on?
Reboot device, remove SIM, reinsert SIM?
Reset network connections?
If your boyfriend is also on Public Mobile, try swapping SIM's to see the results.
Also, please post APN settings for @Anonymous to consider.
03-08-2021 06:07 PM
@valleygirl103 , as already noted, it is usually APN settings issues that impede mobile data functionality. This is the official help article of managing the APN on android device. Hope this is helpful.
https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone
03-08-2021 06:02 PM
@valleygirl103 : Can you post the APN settings you have? Maybe we can see something or a subtle difference.