I transferred from Bell to Public Mobile yesterday, but I haven’t been able to use mobile data for two days. I can’t browse the internet, use apps that require data (such as messaging apps), or scroll on Instagram. However, I do receive notifications, and my texting and calling work normally.
I’ve already tried the following troubleshooting steps, but nothing has helped:
Resetting network settings
Enabling data roaming
Rebooting my phone
Deleting unused eSIMs (Bell)
Toggling Airplane Mode on and off
Checking my APN — it currently shows isp.mb.com, and I’m not sure if this is causing the issue, but I am not able to edit it.
My girlfriend who switched 3 days ago also has the same issue. Everything works except she has no data… She messages to the agents 3 days ago and no replies nothing.
If any agent is reading this her PM name is @ValRoy. She posted here couple days ago.
Yes! So turns out that my personal VPN was always on, which means it's blocking me from connecting the internet. I am not sure if you have the same issue, but that's my case! After I turn off my VPN, everything works fine!
