Missing CS_Agent

[Paulzhao]

Are you sure there're CS_Agents here. I sent tickets and private messages many times. But didn't receive any Response.

[Paulzhao]

Thank you so much for your patience in explaining.

[LitlLdy]

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@Paulzhao wrote:

But my phone can't be activated due to I chose eSIM by mistake. I need CS to change the setting Then I can finish Activation. It is urgent. But the CS ask me for some more information and disappear again.

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@Paulzhao , are you able to sign into your account? If you can you can do a SIM Card swap there.

Once you have a new SIM, follow these steps to update the SIM number associated with your account:

Log in to the Public Mobile app  (select + symbol on bottom left) or My Account (click  >  symbol on bottom left)

1. Go to the ‘Profile’ tab
2. Select the pencil icon next to your current SIM number
3. Enter your the 16-digit code of your new SIM
4. Select ‘Save Changes’

Or use this direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Edit: Sorry, that was a dumb suggestion since you likely can’t sign in yet 😔 

I know, it can be frustrating. Please be patient a little while longer. They always ask questions to verify it’s your account. Tell them you need them to do a SIM Card swap for you & get the account working!

[Paulzhao]

But my phone can't be activated due to I chose eSIM by mistake. I need CS to change the setting Then I can finish Activation. It is urgent. But the CS ask me for some more information and disappear again.

[LitlLdy]

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@Paulzhao wrote:

I did all the time this morning. And saw nothing until 2 hours ago.

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@Paulzhao , it could have been just timing! Happy you received a response back when another never did after 3 days of trying!

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

[Paulzhao]

I did all the time this morning. And saw nothing until 2 hours ago.

[toxicfire]

They do take some time to respond back give them 24 hours. Usually alot faster but give em time haha. There here and ready to help

[Paulzhao]

One agent responsed me，finally. I have been looking for them since last night. Thank you to respond me so quickly.

[Paulzhao]

One agent responsed me，finally. I have been looking for them since last night. Thank you to respond me so quickly.

[dust2dust]

Well there you go @Paulzhao , a couple testimonials on someone answering. I don't know. Yet others get nothing for days and repeated messages.

[LitlLdy]

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@Paulzhao wrote:

Are you sure there're CS_Agents here. I sent tickets and private messages many times. But didn't receive any Response.

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@Paulzhao , please keep an eye on your inbox.

Edited: Typo!

[Chalupa_Batman]

I can confirm I spoke with one today. Matter of fact, within 15 minutes of my reply. Super friendly. Are you sure you're using this link?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ShortyJ0490]

I just PM CS_agent today and received a reply.

[dust2dust]

It does make one wonder. A customer decided to up and leave this morning for a complete lack of response over a couple days.
So what is the trouble you're having? Maybe we can help.