It’s time to contact the super-knowledgeable Moderator Team by clicking here. You’ll need to be logged in to your Community account for the link to work.
Verifying that you’re the account owner
When you privately message a Moderator about a question that requires you to verify that you are the account owner, they will reply with a unique link to a secure online form. When you click on this link, you will need to provide either your Public Mobile:
- Self-Serve username and password, or
- Phone number and 5 digit verification code that you’ll receive to the number provided
- If you are unable to verify using the options above, our Moderator Team will share an alternative option we have available for you.
After you’ve provided the information to verify that you’re the account owner, please reply to the existing private message thread you have with our Moderator Team, and they will provide you with full support.
When are Moderators available and how long till I get a response?
During business hours, they strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.
Moderators are available:
- Monday to Friday from 9 AM to 9 PM Eastern time.
- Saturday and Sunday from 9 AM to 7:30 PM Eastern time.
Refer to the following knowledge base link for additional information on contacting the moderator team.
