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Missed transfer window

Charnup
Great Neighbour / Super Voisin

Hello,

I removed the esim too quickly and I missed the 90 minute transfer window text. How do I retrigger this, so I can port my number. My original service (rogers) is still active.

Thank you,

2 REPLIES 2

BKNS27
Mayor / Maire

@Charnup 

You will need to contact a CS_Agent to retrigger the confirmation text for you but you need to reinstall the Rogers eSIM back on your phone to receive the text.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

softech
Oracle
Oracle

@Charnup 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

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