Missed a porting SMS

[WonjunRoh]

My wife and I ported in to Public mobile today. I sucessfully responsed to a porting SMS, but my wife missed to respond to it. And now the connection is not working.

Can you resend the porting SMS?

[WonjunRoh]

I filed a tciket instead of my wife since her mobile plan is not working like no sms and no calling.

there has been no response from cs team.

[WonjunRoh]

I couldn't reach the porting team. And I left messagw to PM. I hope to get the solution as soon as possible. 

[slusagm]

@WonjunRoh  

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote