Misleading notify message from 611

[Trossin]

Hi there,

I hope this message finds you well.

I received the message saying I used 75% of my data every month when I absolutely have a lot of data left.

Please calibrate my notify system so it won't cause false alarm. Thank you

 

[hTideGnow]

hi @Trossin 

the text could be sent wrong.

Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in) to login and check the data usage there.  If the data shows you used less, then just take it as the final answer