Made payment but plan not working

[ambient99]

I made a manual payment on my account because autopay wasn't working and the payment went through, but my phone still isn't working. I can't make or recieve calls and I'm not recieving texts. Please help.

[mpcdesign]

 For future payments to your account and for Auto Pay, this may help @ambient99?

I was having this issue all the time with Public Mobile. And I just found out if you live in an apartment building, we have the option to enter the apartment building or suite number in the box beside the street address. DONT DO THAT!

Why? This is why the system is not accepting out payments. It's the payment system that is not understanding the suite number for whatever reason. The rumour is to not include a # of apartment or condo since the system does not accept them is confirmed. 

https://productioncommunity.publicmobile.ca/t5/Paiement-de-votre-service/Re-Impossible-de-faire-un-p...

I input my address as Apt#-Street#, simply because it is the preferred addressing method as advised by Canada Post. And now by Public Mobile. I probably can guarantee you this will now work for you. So, in your address when putting in your address for your credit card.

See my screenshot.

This is how you should do it! By leaving the Apt# dialog box empty, and entering your address like a letter, will work in the payment system

[meocon]

You can try to reboot your phone. If it’s still not working I recommend you send a private message to the moderator team and ask them to investigate.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

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