03-21-2018 10:10 AM - edited 01-04-2022 03:45 PM
I made a payment yesterday and it went through but my account t is still suspended and clicking reactivate my plan doesn’t do anything for me except send me to the make a payment page and I also see that my balance hasn’t changed and shows that I still have to pay even 5o I already made the payment and it went through?
03-21-2018 02:25 PM
it the account was suspended before you made the payment, it will remain suspended. you need the mod to unlock your account
03-21-2018 10:16 AM
Hi @Anthony1990,
Sorry to hear that your renewal didn't go through properly.
You will have to send a message to the Moderators for help. In the message, be sure to include a detailed explanation of your issue, your account number, phone number, name and pin.
This is the link to send them a message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437