I have been with Public Mobile for more than 2 years now. However, I have received my loyalty points for this month. There has been no deductions to my current plan. The due amount is the same.
I did that. Usually I do get the reward however, I didn't get this month.
Can you post a screenshot of the Payment History form your self-serve account? That will show us the breakdown of rewards and plan cost. Make sure to hide any personal details.
____________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, Create a Ticket OR send a Private Message.
@kriti011 Please check the amount due on the Rewards page. It will show you how much rewards you will get and that will deduct from your plan cost.
____________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, Create a Ticket OR send a Private Message.
It takes 13 cycles to pass the 365 day mark for year one and 25 cycles for year two. You can contact a moderator by choosing chat bubble in lower right hand corner if it has been longer than that and you are not receiving the loyalty deduction on your payment.
