12-31-2019 11:29 AM - edited 01-05-2022 08:48 AM
I have the $25 talk and data plan with automatic payment. This morning I tried to call and got a message that my plan did not have talk!! This is my only phone and I need to make a call. Can anyone help me?
12-31-2019 01:52 PM
Thanks for your reply. About a half hour after posting my problem, I tried again and was able to call out! ??
12-31-2019 01:26 PM
@Ramblin Sounds like Autopay might have failed during your plan renewal. Access selfserve and hit the reactivate option.
12-31-2019 11:30 AM
Log into your self serve account. Does it say any messages? When was your renewal date? Did payment go through?
