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Lost sim card

Nishka
Great Neighbour / Super Voisin
I have lost my sim card. Is it possible to get the information from my sim card like the contacts?
3 REPLIES 3

srlawren
Retired Oracle / Oracle Retraité

Unfortunately if you were storing your contacts on the SIM, as @imm1304 has said, they are gone.  Hopefully you were also syncing your contacts to Gmail or an iCloud account (depending on your platform of choice).


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imm1304
Retired Oracle / Oracle Retraité

Hey @Nishka,

 

Order a replacement sim card asap:  https://store.publicmobile.ca/

 

Once you get the sim card, sign into your selfserve account: https://selfserve.publicmobile.ca/

Click on "Plans & Add-ons" and then click on "Change sim card" and enter the new sim card's serial number.  

 

This will transfer your account tot he new sim card.  If you had any contacts saved on your lost sim card, those are gone.  But, almost all phones these days have some sort of contacts backup option.  Which phone were you using?  

NDesai
Oracle
Oracle

I don't think contacts are saved on a sim. 

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