09-15-2016 09:50 PM - edited 01-04-2022 03:30 PM
09-16-2016 01:17 PM
Unfortunately if you were storing your contacts on the SIM, as @imm1304 has said, they are gone. Hopefully you were also syncing your contacts to Gmail or an iCloud account (depending on your platform of choice).
09-15-2016 09:55 PM
Hey @Nishka,
Order a replacement sim card asap: https://store.publicmobile.ca/
Once you get the sim card, sign into your selfserve account: https://selfserve.publicmobile.ca/
Click on "Plans & Add-ons" and then click on "Change sim card" and enter the new sim card's serial number.
This will transfer your account tot he new sim card. If you had any contacts saved on your lost sim card, those are gone. But, almost all phones these days have some sort of contacts backup option. Which phone were you using?
09-15-2016 09:54 PM
I don't think contacts are saved on a sim.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.