12-14-2023 04:57 PM
I just switched plans and my phone lost all reception. I can't call, text or use the internet. Any advice?
Solved! Go to Solution.
12-14-2023 05:11 PM
hi @Cy12 there seems to be quite some problem after plan change lately. Probably some system glitches
@Cy12
Try rebooting your phone by powering off then back on. Also check to see there are no outages in your area:
https://istheservicedowncanada.com/status/telus/map
12-14-2023 05:10 PM
Thank you, I've done this and submitted a ticket with cs_agent.
12-14-2023 05:07 PM
If still not working submit a message to customer service representative at the link below for assistance.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-14-2023 05:05 PM
Confirm in self service that your account is Active. Then reboot phone, reset network settings or try sim in another unlocked phone.
