Lost phone at bottom of river, unretriveable

[Coolwavesallday]

Bought new phone and new SIM card, now what ?

Of course want to keep same Public Mobile account and same phone number so I am waiting to activate SIM card.

Submitted a ticket yesterday.  Still no answer.

In the meantime, cannot receive text or even install apps because my mobile number is the one to receive codes for forgotten passwords like Applestore lol.

I am losing my sense of humour lol.

Please help !

[mh1983]

Ugh, sorry to hear that.

Did you order a new SIM? https://www.publicmobile.ca/en/bc/get-help/articles/where-to-buy-a-sim

Are you able to get a new phone? PM offers a few at decent rates, else try Best Buy or Walmart.

You can suspend the account temporarily and renew it when you have a new phone/SIM ready to go. https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/lost-phone/td-p/601260

HTH and good luck!

[Anonymous]

can you do try reseat the SIM 

1.power down,

2.take out the SIM,

3.wipe it clean,

4.put it back and power it up,

it happened sometime you know, A normal reboot without reset didn't work.  At least try it,

only work after reseating the SIM.

what is mean for Rebooting the phone means to turn off your phone and

waiting for a one minute turn it back on again.

Only one way to you fix it explanation to moderator Team and the are nice service the will 100% help you

• you can re send a private message to Moderator_Team by Click here. 
• You’ll need to be logged in to your Community account for the link to work.

• In your message put it, please include.
  
• your account number,
  
• your phone number,
• your account PIN,
• explanation to them nice Team and nice service

      Good Luck