Looking update data package

[Brody16]

Hi, I am looking to change my data package but unsure what email and password I used. I was very young when I set it up and my Dad used his credit card. Is there anyway to change this

[hTideGnow]

hi @Brody16 you have to ask PM to help and sort it out for you 

submit a ticket with CS Agent using Chatbot here:       

            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

             Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         

If any issue with ticket submission, you can submit ticket by direct message:  

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:

           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[BKNS27 · Accepted solution]

@Brody16 

Contact a CS_Agent to help you access your account but have all your credentials ready when an agent dm you back.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437