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[slingshot1]

The system doesnt seem to recognize my username and password anymore. Can I get some guidance to where to gi to make this work please.

[esjliv]

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@slingshot1 wrote:

The system doesnt seem to recognize my username and password anymore. Can I get some guidance to where to gi to make this work please.

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@slingshot1 

Is your account currently active, or is it suspended?

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[hTideGnow · Accepted solution]

HI @slingshot1 , did you try to use the Forgot Password link?  Just enter any email address you could have used, but you will still need to answer a security question after you guess the correct email address

If you still not able to reset password that way, you will have to open a ticket with PM and PM can reset it for you.   click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Anonymous]

@slingshot1 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[pkaraa]

Self serve site??

Try clicking the 'Forgot password' link and provide the email id you are registered with. check your emails for the link to reset the password. Check SPAM folder too.

If you are uncertain which email id you have used then you can try all the email ids you were using at the time of account creation.

Else click on the chatbot link at the bottom right and create a ticket for support agents to get it reset for you.