02-18-2020 09:46 AM - edited 01-05-2022 09:33 AM
I lost my password for my self serve, and i fergot my security question! How am i able to contact somebody??
Solved! Go to Solution.
02-18-2020 12:07 PM
@Cheyanne1997 wrote:I lost my password for my self serve, and i fergot my security question! How am i able to contact somebody??
@Cheyanne1997 Contact moderators: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-18-2020 09:58 AM
If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:
https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"
02-18-2020 09:48 AM - edited 02-18-2020 09:50 AM
@Cheyanne1997 the moderators are customer service here. To contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
If this doesn't work for you contact the moderators directly through private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Welcome to the community.
@Cheyanne1997 wrote:I lost my password for my self serve, and i fergot my security question! How am i able to contact somebody??