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[jodibulthuis]

I can't login to my account? Anybody else have issues with this? It doesn't recognize my email address when I do the "Forgot My Password" process

[gpixel]

@jodibulthuis try logging into your account at least once per month to avoid this issue

[vexetonic]

Login is working for me. 

Maybe you used a different email or your putting in an extra character by mistake? 

[jodibulthuis]

Everything else works well 🙂 just the login troubles

[Anonymous]

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@jodibulthuis wrote:

I can't login to my account? Anybody else have issues with this? It doesn't recognize my email address when I do the "Forgot My Password" process

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Are your services working? If so, while you figure that out, you could do a couple minor things in the 611 service.

[JoyLuck · Accepted solution]

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@jodibulthuis wrote:

I can't login to my account? Anybody else have issues with this? It doesn't recognize my email address when I do the "Forgot My Password" process

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Clear your browser cache/history/cookies. Close browser and open a new window in incognito. You might have to wait 1 hour if too many attempts.

If still problems contact a moderator.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.