Login error

[Kongsbongs]

icant login to pay my phone bill  on my account? ... 

[HALIMACS]

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@Kongsbongs wrote:

icant login to pay my phone bill  on my account? ... 

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Can you advise if you can't login because:

1. you've never created a self-serve account (which would be the case if you activated in-store)
2. you forgot your username (which was the e-mail used for the activation)
3. you forgot your password

If #1, do so here - create self-serve account

If #2, contact moderators here - contact Moderators 

If #3, use forgot password here - forgot your password

[esjliv]

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@Kongsbongs wrote:

icant login to pay my phone bill  on my account? ... 

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@Kongsbongs 

Have you registered for a Self Serve account? You do that here: https://selfserve.publicmobile.ca/self-registration/

*611 would be the easiest way to pay if you have a credit card registered on your account until you can get into you Self Serve.

If your account/phone number has been suspended for more than 90 days, this means you lost your phone number and account. You will need to obtain a new SIM card to activate a new account.

If you have been able to sign in to your Self Serve account previously, they try clearing your browser's cache, and open a tab in incognito mode then try again.

If the "forgot your password" option is not working for you then you will need Moderators to help you to get back in.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[esjliv]

Have you registered for a Self Serve account? You do that here: https://selfserve.publicmobile.ca/self-registration/

*611 would be the easiest way to pay if you have a credit card registered on your account until you can get into you Self Serve.

If your account/phone number has been suspended for more than 90 days, this means you lost your phone number and account. You will need to obtain a new SIM card to activate a new account.

If you have been able to sign in to your Self Serve account previously, they try clearing your browser's cache, and open a tab in incognito mode then try again.

If the "forgot your password" option is not working for you then you will need Moderators to help you to get back in.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[computergeek541 · Accepted solution]

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@Kongsbongs wrote:

icant login to pay my phone bill  on my account? ... 

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First, try the forgot password option on the self serve login page. If that doesn't work, open a ticket by going to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and then type in "password".  

if you need to make a payment immediately, you could buy a voucher from a retail store online from a website such as ding.com or recharge.com.  The voucher amount could then be added to your account throguh *611.