Log In problem

[Dahlia_Daisy]

I have an active account with public mobile, but when I try to log in to view my account, it says I need to activate my account and pick a new plan. I have an active plan, but I can not log in to view my existing account.

[jooolz]

I've had the same on the mobile app. Alternatively, on the browser, it will bring me back to the main page instead of bringing me to view my account information.

I've had the same registered email/account since 2019, I believe the EverSafe ID like someone has mentioned below is under the same email I have for my account... Irritating nonetheless. Hope we get a solution soon!

[BKNS27]

@Dahlia_Daisy 

It sounds like your registered email was not linked to EverSafe ID system.

Contact a CS_Agent to link them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Dahlia_Daisy the system cannot find your My Account.  On support agent will be able to help

you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage