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Locked out

brihallworth
Great Neighbour / Super Voisin

I'm unable to log into my self serve or reset my password, it keeps saying I'm locked out and need to contact help. Unsure of what to do because I can't make a payment if I don't log in. Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

RossN
Mayor / Maire

@brihallworth 

hi it resets in an hour if you can’t get in contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request  help with email and  password 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a rep

View solution in original post

4 REPLIES 4

dabr
Mayor / Maire

@brihallworth   You can make a payment by dialing 611 on your phone and either by adding a voucher or with your registered CC if you know your 4 digit PIN.

 

For password reset you need to submit a ticket via chatbot here:  https://www.publicmobile.ca/en/on/get-help

RossN
Mayor / Maire

@brihallworth 

hi it resets in an hour if you can’t get in contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request  help with email and  password 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a rep


@brihallworth wrote:

I'm unable to log into my self serve or reset my password, it keeps saying I'm locked out and need to contact help. Unsure of what to do because I can't make a payment if I don't log in. Thanks!


Some lockouts are removed after a preset amount of time of 3 hours. You can try again after that amount of time.  However, there are some lockouts that do reset automatically, although I'm unsure of the criteria for those.

esjliv
Mayor / Maire

@brihallworth  - when was the last time you had active services?

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

 

Otherwise, see other posts.