Koodo porting Issue

[ay2wong]

Hi

I have been trying to port my wife's Koodo number all day.  It keeps saying I am not authorize to do so even though I am the main owner.  I needed a moderator to help yesterday for my number, I am hoping I can get some assistance today again.  Because of this good deal I know the moderator is working extra hard.  Just want to ask who's available to help today.  Thank you in advance.

[Cypm]

if you need moderator to help you just tag one of them in your message either one of them will help you 

• @Shazia_K | @Mary_M | @Saray_O

[imm1304]

You're quite welcome.  Feel free to ask if you have any more questions, our community is awesome. 

Hope you enjoy the PM experience.  Let the savings begin 🙂

[ay2wong]

Thank you for the hint.  It works now.  You guys are awesome.

[imm1304 · Accepted solution]

Hey @ay2wong,

Try this: Make sure the number to port field is blank.  

First, click the box that says something like "I am authorized ..."  and then enter the number you wish to port and check.  

[PhoneSeeker]

I think only @Saray_O is available today.