Issues with porting old number from Fizz to Public Mobile

[SomethingRandom]

Hello, 

I'm having issues with porting old number from Fizz to Public Mobile. I downloaded the Public mobile app and proceeded with the onscreen prompts to port the old number. I got the message from my old provider and approved the porting and then it said that it was having trouble transferring the number due to incorrect ENS/MEID. It has been over 24 hours and I haven't been contacted yet. 

I read other messages and this seems to be a very common issue. Is there any solution? 

[SomethingRandom]

Check your PM. I forwarded the message that I got from someone else. It seems like you need to contact porting team and see how it goes from there. 

[moab]

hi can you let me know the solution as well

[hTideGnow]

HI @Eawood 

yes, and sent

[Eawood]

Can you please send me the PM porting support number as well? 

[hTideGnow]

hi @SomethingRandom 

you need to provide account number

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage