Issues after porting into PM

[RubyGuo8]

Hi, There:

I opened up an account with public mobile couple days ago. Although I was able to make outbound calls using my existing number ever since I transferred it from my previous provider, I found out that I cannot receive any inbound calls, neither any text messages. Anyone has any ideas?

[RubyGuo8]

Have done that. Will wait for their responses. Thanks again!

[Sansan]

Sounds like the port was not successful. Is your old provider's number still active? Did you reply to the text within the  90 minutes window?

There is a phone number to call to verify. I will send you another message with the number to call.

[fixin]

@RubyGuo8 - If so, then contact CS_Agent here: 

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages 

[RubyGuo8]

Thanks @fixin. However the previous sim is no longer working.

[fixin]

@RubyGuo8 - does your previous provider SIM still work? If so, here is where you will receive a message from me for the porting number: Messages