Issue with eSIM

[Jay-odihi]

I already paid for Public Mobile service. The eSIM was activated on the wrong phone, and I need it reset or moved to my Samsung phone. The app is also saying it’s not available in my region. Please help me reissue the eSIM or switch my account to a physical SIM

[hairbag1]

@Jay-odihi 

you gotta download the app to the correct cellphone and log in to your Public Mobile account and buy a new esim...you can't re-use the original one. You must be in Canada to download the app.