Issue with Number Transfer from Fizz

[MASH-SS]

I'm having the exact same problem with Fizz transfert to Public Mobile. where you able to solve the issue?

[softech]

@MASH-SS 

did you put in the correct Fizz account number? Fizz has a shorter account number than the field PM has, and  you actually need to add zeros to the end, not to the front

And did you get a text from Fizz asking for your approval to port?

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

[10000005454538]

Yes! My problem has been resolved, you just need to call them or just message them thru this community and they will help you with it, It taks me about 6 hrs to fix, you don't need to do anything, just waiting and everthing will be ok! good luck!