Is selfserve.publicmobile.ca down?

[lucas]

I've been trying all morning to login to the selfserve site with no success. It's usually slow, but it's completely unresponsive right now. I can load the login page, but once I enter my credentials it is stuck (I've tried multiple browsers). I need to purchase a travel add-on before my flight in a few hours. Help!

[shskr]

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@MarkCorrigan wrote:

Agreed. A well functioning website and an iPhone/Android app would go a long way with customers, and probably encourage new business.

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As I mention on other posts, most providers are doing away with apps. I just created a shortcut on my homescreen to the self serve page. It won't load faster but it does get me to the self serve site without typing the website in a browser. Just remeber to create the shortcut without the info filled in or it will load the page with autofill.

[derrickaspan]

I was having trouble with it myself, but I did manage to get through and do what I wanted, so maybe it is just an overload on the system. Sometimes I will get the same thing with my school's website from an influx of people.

[will13am]

Seems fine, could be faster but it works.

[popping]

@lucas 

PM system is very slow since yesterday.   I can login to my account 30 minutes ago.

[Triguy]

We save money due to cost cutting measures to service but also could be more people using the service and not enough resources to handle the demand at times.

[MarkCorrigan]

Agreed. A well functioning website and an iPhone/Android app would go a long way with customers, and probably encourage new business.

[lucas]

You'd think they would invest a bit more on the hardware running the service that people use to GIVE them money.

[RossN]

@MarkCorrigan @lucas I guess it's just another day of subpar service with Public Mobile (oh the things we put up with for cheaper rates lol)

[Kerbae]

Same here, linked to mods on this thread

Hopefully we hear back soon. I'm visiting the US and need to add US roaming data for public transit and to get a hold my partner.

[hairbag1]

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@lucas wrote:

I've been trying all morning to login to the selfserve site with no success. It's usually slow, but it's completely unresponsive right now. I can load the login page, but once I enter my credentials it is stuck (I've tried multiple browsers). I need to purchase a travel add-on before my flight in a few hours. Help!

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Seems to be glitchy for the last 48 hours or so. Keep trying...it will eventually let you in.

You can try buying the US Roaming Add-on by calling 611 using the cc you have on file.

[MarkCorrigan]

Both 'isitdownrightnow.com' and 'downforeveryoneorjustme.com' report that the website is up, but I am also having trouble accessing the site. It might just be a peak usage time for the website. 

Just keep refreshing every ten minutes or so and I'm sure you'll eventually get into your account.

Hope that helps!